This Purchase Policy governs the process of buying products through iStorezhona. By making a purchase, you agree to abide by the terms outlined here.
All products listed on our website and mobile app are subject to availability. We strive to keep our inventory up to date, but in some cases, products may be out of stock or discontinued. In such cases, you will be notified, and we may offer you alternatives or a refund.
To place an order, simply browse the products on our website or mobile app, select your desired items, and proceed to checkout. You will need to provide necessary billing and shipping information, including payment details. After completing the order, you will receive a confirmation email with your order details.
All orders are subject to acceptance and availability. We reserve the right to cancel any order for any reason, including pricing errors, product unavailability, or other reasons deemed necessary.
We accept a variety of payment methods, including major credit cards, debit cards, mobile money, and other online payment systems available on our platform.
Payment is required in full at the time of purchase. You will be charged once your order has been processed, and payment has been authorized.
After placing your order, you will receive an order confirmation email. Your order will be processed and shipped according to the shipping option you selected during checkout.
If we cannot fulfill your order for any reason (e.g., product out of stock, payment issues), we will notify you promptly and either offer an alternative product or a refund.
We offer several shipping options, including local and international delivery. Shipping costs will be calculated at checkout based on your location, the size of your order, and the chosen delivery method.
Please note that delivery times may vary depending on the destination and the chosen shipping method. iStorezhona is not responsible for delays caused by third-party shipping carriers.
If you are not satisfied with your purchase, you may return the items within 30 days of receipt, provided they are in new, unused, and unopened condition.
To initiate a return, please contact our customer support team at support@istorezhona.shop for instructions. Once the return is processed, we will issue a refund to your original payment method or offer an exchange or store credit.
Refunds are issued in the same method as the original payment. If we are unable to process the refund through the original method, we will offer an alternative refund option (e.g., store credit).
Refunds may take several business days to process, depending on your payment provider.
You can cancel your order before it is shipped. Once the order has been shipped, it cannot be canceled. Please refer to our Returns and Exchanges policy if you wish to return the product after it has been shipped.
We make every effort to ensure that the pricing on our website and mobile app is accurate. However, in the event of a pricing error, we reserve the right to cancel or adjust any order that was incorrectly priced. We will notify you of any price discrepancies before processing the order.
If you have any questions or concerns regarding our Purchase Policy or need assistance with your order, please contact us at:
iStorezhona
23 New Town Rd, Accra, Ghana
support@istorezhona.shop