1. Information We Collect
iStorezhona collects the following types of personal information:
- Personal Identification Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Credit card details, mobile money details (if applicable), and other payment-related information.
- Device Information: IP address, device type, operating system, browser type, location, and device-specific identifiers (e.g., MAC address).
- Usage Data: How you interact with our website and mobile app, including browsing history, search queries, and click-through data.
2. How We Use Your Information
We use the information we collect in the following ways:
- To process orders and complete transactions.
- To provide customer support and respond to inquiries or complaints.
- To improve our products, services, and user experience based on user behavior and preferences.
- To send promotional materials, marketing messages, and updates related to your orders, new product launches, or special offers (if you have opted-in to receive them).
- To prevent fraud and ensure the security of our website and app.
3. How We Protect Your Information
We implement a variety of security measures to protect your personal information, including:
- Encryption of sensitive data during transmission (e.g., credit card information).
- Regular security audits and vulnerability assessments of our platform.
- Access control and secure storage of personal information in accordance with best practices.
While we take reasonable measures to protect your information, please be aware that no system is entirely secure. We cannot guarantee the absolute security of your data.
4. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With trusted third-party service providers who assist us in processing payments, shipping orders, or improving our services.
- In response to legal obligations, such as complying with court orders, regulatory requests, or preventing fraud.
- With affiliates or business partners for marketing or promotional purposes, but only with your consent.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance user experience and analyze usage patterns. These technologies may collect information about your device, browsing behavior, and interactions with our website and mobile app.
You can adjust your browser settings to block cookies, but please note that some features may not function properly without them.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to request corrections to any inaccurate or incomplete information.
- The right to request the deletion of your personal data, subject to legal or contractual obligations.
- The right to withdraw consent for marketing communications at any time by unsubscribing from our emails or using the opt-out option in our app.
If you wish to exercise any of these rights, please contact us at support@istorezhona.shop.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:
iStorezhona
23 New Town Rd, Accra, Ghana
support@istorezhona.shop