Privacy Policy

This Privacy Policy explains how iStorezhona Inc. ("iStorezhona," "we," "us," or "our") collects, uses, stores, and shares information when you use the iStorezhona Shopping mobile application or the iStorezhona website.

This Privacy Policy applies to the iStorezhona Shopping mobile application and related website services. By using our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website and mobile application, we may collect the following categories of information:

• Account and Personal Information: Name, email address, phone number, billing address, shipping address, and other information you provide when creating or using an account or placing an order.
• Google Sign-In Information: If you choose to sign in or create an account using Google Sign-In, we may receive information made available by Google for authentication, such as your name, email address, profile information, and Google account identifier, subject to the permissions and settings applicable to your Google account.
• Facebook Login Information: If Facebook Login is enabled and you choose to use it, we may receive information made available by Facebook for authentication, such as your name, email address, profile information, and account identifier, subject to the permissions granted through the authentication process.
• Order and Transaction Information: Information necessary to process and fulfill purchases, including products purchased, order details, delivery information, and transaction status.
• Payment Information: Payment information may be processed by third-party payment service providers. We do not intentionally store complete payment card numbers when payment processing is handled directly by a third-party payment provider.
• Device and Technical Information: Depending on the features you use and the permissions granted to the application, we may receive information such as IP address, device type, operating system, application version, browser information, and device identifiers.
• Location Information: If you grant the iStorezhona Shopping application permission to access your device's location, we may collect location information when reasonably necessary to provide location-dependent features such as delivery, shipping, store-related functionality, or other services that require location information.
• Usage Information: Information about how you interact with our website and mobile application, such as pages or screens viewed, searches, features used, and interactions with products and services.
• Information You Provide to Us: Information you provide when contacting customer support, submitting a complaint, requesting assistance, or otherwise communicating with us.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To create and manage user accounts.
• To authenticate users and provide account functionality.
• To process and fulfill orders and transactions.
• To provide delivery and shipping services.
• To provide customer support and respond to inquiries.
• To communicate with you about orders, accounts, services, and important updates.
• To provide location-dependent functionality when enabled.
• To improve our products, services, website, and mobile application.
• To understand how users interact with our services.
• To detect, prevent, and investigate fraud, abuse, unauthorized activity, and security incidents.
• To maintain the security and integrity of our services.
• To comply with applicable laws, regulations, legal processes, or governmental requests.
• To send promotional communications where permitted and where required consent has been obtained.

3. Account Authentication

iStorezhona Shopping may allow users to create or access an account using third-party authentication services, including Google Sign-In and, where enabled, Facebook Login.

When you use Google Sign-In, we may receive information made available by Google for authentication, such as your name, email address, profile information, and Google account identifier. We use this information to authenticate your account, create or maintain your iStorezhona account, and associate your account with orders and other account-related activity.

When you use Facebook Login, we may receive information made available by Facebook for authentication, such as your name, email address, profile information, and account identifier, subject to the permissions granted through the Facebook authentication process.

We do not receive your Google or Facebook account password through these authentication services. Authentication is handled by the applicable third-party authentication provider.

Your use of third-party authentication services is also subject to the applicable provider's terms and privacy practices.

4. Location Information

The iStorezhona Shopping mobile application may request access to your device's location when a location-based feature requires it.

If you grant location permission, we may use location information to support functionality such as determining your location for delivery, shipping, store-related services, or other features that require location information.

Location permission is controlled by you through your Android device settings. You may deny or revoke location permission at any time. If you do so, certain location-dependent features may not function correctly.

We do not claim to collect location information through the application when the applicable functionality is not enabled or when the required device permission has not been granted.

5. Payment Processing

Payments may be processed by third-party payment service providers. When you make a payment, payment information may be transmitted directly to the applicable payment processor.

We do not intentionally collect or store complete payment card information when payment is processed directly by a third-party payment provider. Payment providers may process your information according to their own privacy policies and terms.

6. Sharing of Information

We do not sell or rent your personal information. We may share information when reasonably necessary for the following purposes:

• Service Providers: With trusted companies that provide services such as payment processing, hosting, analytics, shipping, delivery, customer support, security, authentication, or other services necessary to operate our business.
• Business Operations: With business partners where necessary to provide products or services you have requested.
• Legal Requirements: When required by law, court order, governmental authority, or legal process, or when reasonably necessary to protect our rights, users, or the security of our services.
• Fraud and Security: When necessary to detect, prevent, or investigate fraud, abuse, security incidents, or unauthorized activity.
• With Your Consent: When you have provided consent for a particular disclosure or use.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage, improve performance, and support certain services.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

8. Third-Party Services

Our website and mobile application may use third-party services to provide functions such as payment processing, analytics, hosting, authentication, messaging, maps, shipping, delivery, security, or other services.

These third-party providers may process information according to their own privacy policies and terms. We encourage you to review the privacy policies of third-party services that you use through our website or application.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include encryption of information during transmission, access controls, secure storage, monitoring, and security assessments.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

10. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to applicable legal obligations.
• Withdraw consent for certain processing where processing is based on consent.
• Opt out of promotional or marketing communications.

You can unsubscribe from marketing emails by using the unsubscribe mechanism provided in the message or by contacting us at support@istorezhona.shop.

11. Account and Data Deletion

If you have an account with iStorezhona, you may request deletion of your account and associated personal information by contacting us at support@istorezhona.shop.

Please include the email address or other account information necessary for us to identify your account.

We may retain certain information where required or permitted by applicable law, including information necessary for legal, accounting, fraud-prevention, security, dispute-resolution, or legitimate business purposes.

When an account deletion request is approved, we will delete or anonymize applicable personal information in accordance with our retention practices and applicable legal requirements.

12. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, enforce agreements, comply with legal obligations, and protect our rights.

13. Children's Privacy

Our services are not directed to children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate legal authorization or parental consent where required.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, data practices, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and publish the revised policy on this page.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

iStorezhona Inc.
23 New Town Rd, Accra, Ghana
support@istorezhona.shop